1. Who we are

The Ibiza Expert operates through the website and mobile application “My Ibiza Expert”.Contact: info@theibizaexpert.com

2. Personal data we collect

We may collect the following personal data:

• Full name
• Email address
• Phone number
• Booking and reservation details
• Communication details related to concierge services

We do not provide in-app login accounts. Client information is manually managed within our internal booking system.

3. Purpose of data processing

We collect and process personal data to:

• Manage concierge and booking services
• Communicate regarding reservations
• Provide customer support
• Fulfil contractual obligations

4. Legal basis

We process personal data based on:

• Contractual necessity
• Legitimate business interest
• Legal compliance

5. Data sharing

We may share relevant data with:

• Hotels
• Villa owners
• Yacht providers
• Event organisers

Only when necessary to execute bookings requested by the client.We do not sell personal data.

6. Data storage

Client data is stored securely within internal systems and spreadsheets accessible only to authorised personnel.

7. Data retention

Personal data is retained only as long as necessary to provide services or comply with legal obligations.

8. User rights (GDPR)

Users have the right to:

• Access their personal data
• Request correction
• Request deletion
• Object to processing

Requests can be made via: info@theibizaexpert.com

9. Data security

We implement appropriate technical and organisational measures to protect personal data.

10. Changes

We reserve the right to update this Privacy Policy. The latest version will always be available on our website.